Delete your CaseGuardian™ account

Option 1: in the app

1. Open CaseGuardian™ and sign in.
2. On the Vault screen, tap the profile button at the top right.
3. Scroll to the bottom of your profile and tap Delete account.
4. Read the message and tap Delete forever.
5. When asked Are you absolutely sure?, tap Yes, delete.
6. Confirm with Face ID, Touch ID, or your device passcode.
7. When it finishes you see Account deleted and return to the sign-in screen.

Deletion runs as soon as you confirm. If it cannot finish (for example, no internet connection), the app shows an error; try again, or use option 2.

Option 2: if you no longer have the app

Email support@case-guardian.com from the email address on your account, with the subject Delete my CaseGuardian™ account. We will confirm the request with you and then delete the account the same way the app does. We aim to finish within 30 days of confirming the request.

By mail:

CaseGuardian L.L.C.
Attn: Account Deletion
30 N Gould St, Ste R
Sheridan, WY 82801
United States

By phone: (307) 363-9369

What is deleted

• Your sign-in account (email and sign-in identities). If you signed in with Apple and we hold an Apple sign-in token for your account, we also ask Apple to revoke its access.
• Your cases, entries, attachments and witnesses, and all files you stored: your evidence files, which are encrypted, and your receipt photos, which are not.
• Share links you created and their view records, and invitations you sent, including the email records for them.
• Court orders and their dates and rules, screenshot parses, the kids calendar (children, schedules, expenses, settings), your profile, AI usage records, device signing keys, case keys, phone verification, in-app activity records, and feedback you sent while signed in.
• CaseGuardian™'s record of your subscription status (the payment itself stays with Apple or Google), and your email address on our waitlist or mailing list if you joined either.
• If you used the attorney or investigator portal: your firm seats and the case access given through them, case keys shared with you as an investigator, your investigator profile and engagements, and your portal keys.

These are removed immediately when deletion succeeds. If any of it cannot be removed, your account is not deleted and the app asks you to try again. Copies inside our hosting provider’s backups are removed as those backups expire: 7 days.

What is kept, and for how long

• The custody log. This is the add-only record of evidence events (for example, that an entry was created, exported or shared), with times, record ids, fingerprints, your account id and a truncated hash of the IP address. Some events also record details you entered or chose: the original file name of an imported file, the storage path of a file, the email of a cloud account you backed up to, and, for shares, the recipient name, email address and phone number. It is built so that no one can edit or remove rows, so it is kept after deletion. Retention: indefinitely.
• Access or advocacy codes you redeemed, detached from your account. Feedback sent without signing in was never linked to an account and is kept.
• Firm records other people rely on. A firm you created, and the seats, case assignments and key grants you made for other members, stay with the firm without your name attached. The firm’s add-only audit log keeps its entries.
• Public timestamps. Fingerprints submitted to OpenTimestamps (anchored in the Bitcoin blockchain through public OpenTimestamps calendars) and RFC 3161 time-stamp tokens cannot be withdrawn. They contain only fingerprints, not your content.
• Copies outside CaseGuardian™. Exports you saved or sent, backups you made to your own Dropbox or Google Drive, and anything a share-link recipient downloaded are not affected.
• Payment records held by Apple, Google or RevenueCat are kept under their own policies.

Cancel your subscription separately

Deleting your account does not stop App Store or Google Play billing. Cancel in your phone’s subscription settings: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → your profile → Payments & subscriptions → Subscriptions.

Before you delete

Deletion cannot be undone, and CaseGuardian™ cannot recover your evidence afterwards. If you may need your records later, export them first from the app.